Australia Post and Federal Member for Hinkler Keith Pitt today officially opened a new superstore in Hervey Bay, following an investment of over $500,000 to cater for changing consumer needs and to make it easier and more convenient for customers to access postal services in a modern environment.

Australia Post Regional Manager Retail Services QLD, Anita Britcher, said the new superstore demonstrated Australia Post's commitment to the Hervey Bay community, while also offering local residents and businesses an innovative range of parcel and postal products and services.

"Online shopping in Australia continues to grow so the introduction of a superstore in Hervey Bay provides shoppers with access to postal services six days a week in a new, modern environment," Ms Britcher said.

"Our customers' needs have changed substantially over time and this superstore is another great example of how we're changing to meet those needs, investing in the community, and demonstrating our commitment to regional Queensland.

"The new superstore features a state-of-the-art design and an extensive range of postal products and services, including a 24/7 zone and parcel lockers to make it even easier for customers to pick up parcels at a time that suits them."

Key features of the new superstore include:

  • A 24/7 zone with parcel lockers (including dedicated lockers for PO Box holders) that enable customers to collect their parcels at any time of the day or night
  • Self-service terminals for paying bills, purchasing products and sending letters or parcels
  • A dedicated online shopping zone including Apple Macs and iPads (coming soon)
  • Financial services including bill payment and banking
  • Identity services including tax file number applications and passport services
  • Travel services including travel cards, travel insurance and travel merchandise, as well as a dedicated American Express booth for foreign currency exchange services.

Further demonstrating Australia Post's commitment to regional and rural communities, the business recently announced a $51.4 million boost in payments over the next four years to support its Licensed Post Office (LPO) and Community Postal Agency (CPA) network in regional and rural Australia. 13 postal outlets in the Hinkler electorate will benefit from these payments.

The Hervey Bay superstore brings the total number of Australia Post superstores to 56 nationwide, and contributes to our commitment of 50 superstores in regional and rural areas by 2020.

The Hervey Bay Post Office is located at 15 Central Ave, Hervey Bay.

The Post Office is open 8.30am-5pm Monday to Friday and 8.30am-12.00pm Saturday. Customers can also pick up their parcels at the new parcel collection counter at 6.00-9.00am Monday to Friday.